Successful companies are run as a going concern. Every Company
has activities which must be accomplished in order for the company to function. Efficiencies come from defining and measuring
those activities. The challenge is to define activities as efficiency processes that fully utilize the resources available
to the Company.
Using an efficiency driven process is like following
a receipt for cooking. A recipe provides standardized directions about equipment and utensils needed, amount of each ingredient,
temperature, and time to prepare and cook. Like a recipe, a step-by-step process defines what needs to be done to create a
consistent, predictable result.
Recipe-like processes define different
parts of the operation. Efficiencies come from ensuring the right equipment is in place when needed, materials in right quantities
ready, and step-by-step directions establish the process. Processes ensure that employees do the same thing the same way every
time. The result is consistency delivered at a pre-determined quality level. Each step can be measured.
Processes establish employee accountability by
defining who should be doing what. For employees to all be pulling in the same direction and maximizing their contribution
to the Company, they need to understand what is expected of them. Measuring employee contribution to meet and perform these
functions and activities is paramount to the overall success of the company. Control comes from establishing employee accountability
for their assigned contribution to the company.